complaint system

National Database and Registration Authority (NADRA) has introduced newly redesigned NADRA Centralised Complaint Management System (NCCMS) to smoothen and centralise its grievance redressal process. The authority faced an indiscriminate inflow of complaints from various platforms like phone helpline, Twitter, Facebook, Pakistan Citizen’s Portal, written applications/complaints, old complaint management system (CMS) as well as physical visitors. … Read more