India’s aviation minister, Jyotiraditya Scindia has announced he is looking into a domestic carrier that allegedly refused to allow a crippled youngster to board a flight.

The airline informed the teen’s parents that he posed a threat to other travelers.

The incident prompted significant uproar.

People accused the airline of being prejudiced.

IndiGo has disputed the charges.

It claims it takes pride in being an inclusive company.

The minister promised “necessary action” on Monday.

He was personally investigating the issue.

Scindia tweeted, “There is zero tolerance towards such behavior. No human being should have to go through this.”

The event occurred on Saturday at the Ranchi airport.

The incident was made public after one of the passengers, Manisha Gupta, posted about it on Facebook.

“By the time he had gone through security check and reached the gate, he seemed to be in the throes of hunger, thirst, worry, and disorientation,” Ms. Gupta said of the adolescent before the flight.

She went on to say that his parents had handled his meltdown well.

Other passengers had stopped by to assist the couple.

“Then we witnessed the full display of brute authority and power. The Indigo staff announced that the child would not be allowed to take the flight. That he was a risk to other passengers. That he would have to become ‘normal’, before he could be travel-worthy,” she tweeted.

IndiGo stated that it took the action to ensure the safety of its passengers, adding that it provided the family with a hotel stay and that they flew to their destination the next morning.

According to activists, disabled persons are frequently subjected to stigma, discrimination, and harassment in India.