Nandan Kumar, a Bangalore-based software programmer, has piqued the interest of netizens after gaining the upper hand with IndiGo.
Kumar was stranded on an IndiGo trip from Patna to Bangalore after his luggage was accidentally picked up by a fellow passenger.
The issue quickly escalated into a larger scenario, prompting Kumar to put his programming abilities to good use.
The techie resorted to Twitter to recount his luggage retrieval experience and to call attention to security flaws on IndiGo’s website.
Take a look at this post:
Soo I traveled from PAT – BLR from indigo 6E-185 yesterday. And my bag got exchanged with another passenger.
Honest mistake from both our end. As the bags exactly same with some minor differences. 2/n
— Nandan kumar (@_sirius93_) March 28, 2022
Kumar has become a mini-celebrity among netizens as a result of his engineering prowess being put to good use for a good purpose. So much so that Twitter has asked for his assistance in resolving challenges they’ve had while flying.
Take a look at the questions below:
Modern problems require modern solutions 🖥 their firewall might be having a hole 🤣🤣🤣🤣
— Anurag Chaubey 🇮🇳 (@a14n5u8r1g) March 31, 2022
Looking for a job? Hit me up anytime from now till eternity.
Engineering is all about finding a solution where & when the problem arises.
— Nayan Goenka (@nayan576) March 30, 2022
In my career of 15 years in aviation this is surely the most amazing and epic way a passenger has resolved his query on his own. I shall surely contact you in the future if i ever need any specific info🤦🏻♂️. Hats off👏🏼
— Siddharth Agarwal (@discoversidd) March 28, 2022
Now I know who to turn to when my baggage gets lost. Great story and well documented.
— Alagu Balaraman (@alagu_b) March 31, 2022
Now I know whom to contact in case the story repeats and am the one trying my luck. A great story and a highly significant moral at the end.
— Bipindra NC 🇮🇳 (@ncbipindra) March 29, 2022
@IndiGo6E great work! So proud of you 🤣🤣 pic.twitter.com/m3YxM7V4Br
— kaustubh mokashi (@kaustubh1605) March 29, 2022
@_sirius93_ I shall definitely get in touch with you for all my airline related queries because nowadays the waiting time is horrendous 🙁
— JJ (@MrKool_JJ) March 30, 2022
IndiGo had responded to Kumar’s Twitter message with an apology, expressing regret for the inconvenience and assuring him that the website’s security framework was ‘strong.’ According to a Storypick story, Kumar stated that the airline had called him and apologised.
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