Following the cyberattack on its IT infrastructure on the night of October 29, the National Bank of Pakistan (NBP) has assured its customers that their financial data has not been compromised and has remained protected, confidential and secured.

“The bank has countered the threats and repaired the affected parts of its systems,” said a statement issued by the bank.

The NBP confirmed that banking services including, ATMs and the disbursement of salaries, and pensions will be possible today (Monday).

“The bank’s branches will open as scheduled and facilitate customers to ensure that their banking requirements are met as best as possible,” the statement added.

“The bank’s Call Centre (111-627-627) is also functional and is empowered to facilitate the resolution of all client inquiries.”

According to the bank, NBP’s teams supported by best-in-class specialist partners worked tirelessly over the last 48 hours to ensure that it manages the extraordinary situation which it had encountered.

“The bank is grateful for the support and guidance extended by regulatory bodies and continues to work with various stakeholders as it fully normalizes its services over the next few days,” said the NBP.

“NBP would like to thank its customers, partners, vendors and correspondent banks for their support and understanding during this trying period,” it added in the statement.