• Southwest Airlines has returned all of its bags.
• But 200 have no markings or identifying information.
• And 10,000 customers have not received reimbursement for costs incurred.

Millions of travelers were briefly without their bags as a result of the service collapse at Southwest Airlines.

Additionally, returning bags to clients frequently took days or weeks.

Nevertheless, at least some of the bags have yet to be placed.

“We’ve returned every single bag, except there are 200 we still have that have no markings or identifying information,” said Andrew Watterson, Southwest’s chief operating officer, in testimony before the Senate Commerce Committee. “We will continue to hold those until we can find someone who owns it.”

Additionally, more than 10,000 customers have not received reimbursement for costs they incurred as a result of the disruption, including travel on other flights, lodging, rental cars, and meals.

According to Watterson, 273,000 consumers have already received compensation, and the majority of those who haven’t submitted claims in the last 30 days will do so soon.

Payments will be made within a 30-day window.

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