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Ulta Beauty expresses regret for sending a ‘very inappropriate’ email about Kate Spade

Ulta Beauty

Ulta Beauty expresses regret for sending a ‘very inappropriate’ email about Kate Spade

NY (CNN Business) Ulta Beauty has apologized for sending a mail to consumers with a “very insensitive choice of words” in the subject line.

“Come hang with Kate Spade,” the chain wrote in an email sent Sunday, advertising the brand’s perfume line. Some subscribers shared the email on social media, mocking Ulta for the apparent link between the subject line and the designer’s suicide.

In 2018, Spade was discovered hanged in her Manhattan residence. Her husband previously stated that the 55-year-old designer, who created an accessible handbag line and other products, suffered from anxiety and melancholy.

“Ulta, you might need to speak to your marketing staff,” a Twitter user wrote. Another person added that this was “not the best word choice.”

 

The beauty company said it regretted the email.
“Ulta Beauty recently sent an email featuring Kate Spade New York Fragrance where a very insensitive choice of words was used by mistake. For this, we are deeply sorry,” the company said in a statement. “This was a mistake, does not reflect our values and we are taking steps to ensure it does not happen again.”
Customers who received the mailing were emailed an apology from Ulta (ULTA).
“It was certainly not reflective of the deep respect we have for Kate Spade, her family and the Kate Spade New York brand and brand teams,” the company said. “Mental health is a very serious issue and we apologize to the Spade family, our brand partners and our guests as this mistake may have implied otherwise. We are committed to doing better.”

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